Lucky, your AI marketing expert
Import customer lists, set scripts and goals. AI Marketer automatically calls, identifies intent, screens high-value customers, and passes follow-up tasks to sales.
Batch outbound · Customer callbacks · Intent screening · Auto follow-up tasks
Lily, your AI reception expert
16x gives your company AI receptionists, marketers, and analysts. Inbound calls, website inquiries, callbacks, outbound campaigns, and multilingual conversations can all be handled, scored, transferred, and turned into follow-up tasks.
5-minute setup · 14-day trial · Build customer profiles from your first call
Echo, your AI operations expert
Voice analysis, customer insights, profile tags — make every conversation more valuable.
Voice analysis · Customer insights · Profile tags · Data-driven decisions
For enterprises going globalOmnichannel private communication tool
Message-driven growth, converging global social media and private touchpoints
Connect 8+ global social platforms
AI-assisted human customer service
Achieve 7x24 intelligent service
Supports multilingual auto-response and knowledge base learning, simulates human responses for more natural and caring service.
Trusted by businesses worldwide
Integrated platforms
Meet your AI team
Every workspace comes with four AI employees
Reception, callbacks, marketing, analysis — ready on day one. Edit personas and scale anytime.
Lily
Receptionist
"I handle calls and online inquiries, 7×24 no missed calls."
Cash
Marketer · Callback
"Time to callback old customers, I call on schedule and follow up as needed."
Lucky
Marketer · Marketing
"Give me new lists, I'll batch reach out and auto-screen intent."
Echo
Analyst
"I listen to every conversation, tags, intent, reports auto-generated."
Real-time Two-way Translation
No app installation required for the other party. Just answer the phone normally. AI provides real-time translation during calls, supporting multiple languages and dialects, barrier-free communication.
One-click Embed on Website/Landing Page
Embed AI Reception Widget on website or landing page with one line of code. Customers click to initiate voice calls or IM chats, 7×24 AI auto-reception.
This is what every day looks like
Every day, all manual.
Sales
Spend three hours a day making twenty calls, less than half get through.
When you get through, you don't know what the customer talked about before — every call feels like the first time. Intent tags are guesswork, follow-up relies on memory. Evening inquiries get replied to the next day — customers have already bought from competitors.
Customer Service
Customers wait in queues during peak hours, holiday and midnight calls are lost.
Customers speak different languages or dialects, but your team is limited. 80% of questions are simple — but communication just breaks down. After each call, manual summaries take time. Less than ten customers served a day.
Team
Customer data scattered across Feishu groups, WeChat accounts, Excel sheets — no one has the full picture.
"Who followed up with this customer? What stage is it at?" Same question every morning meeting. Sales take customers when they leave, new hires spend three months reading last year's chat logs to learn the product.
Operations
Leads come from website, phone, IM, exhibitions — then nothing.
Don't know which channel brings the most valuable customers, who's about to churn, or where to start today's follow-ups. Excel to-do list grows, but less than 30% of leads are actually followed up.
This is not automation. This is an AI teammate who never rests, never forgets.
Memory
Every customer, every signal. Permanent memory. 16x records every call, every message, every intent tag. Asked about pricing three months ago? When they call again, AI automatically picks up where you left off.
Connect
Real-time translation. Customer speaks English, you hear Chinese. Customer speaks dialect, AI translates to Mandarin. Phone, IM, email — all channels connected, every customer reachable.
Judge
Knows when to handle, when to transfer. AI autonomously answers common questions, marks high-intent customers, identifies churn signals. When boundaries are reached, hands complete conversation and recommendations to your team.
16x, in real scenarios.
Chain Services
From store to headquarters, one-stop reception
Embed Widget on official website/landing page, real-time reception for visitors. AI voice answers product inquiries, high-intent automatically transferred to human agents. Follow-up items automatically generated after calls, service-to-close loop.
E-commerce
From browsing to callback in 3 seconds
Platform/independent store sellers: embed Widget with one line of code. Visitor leaves contact → AI auto-calls → real-time translation → intent tags auto-saved → sales follow up high-intent leads.
B2B Manufacturing
Technical discussions, no translation barriers
Buyer calls, AI real-time translates technical specs, pricing terms, delivery discussions. Both sides hear native language, sales focus on closing.
Gaming/Finance
7×24 all-day player/customer service
IM Widget collects contact info, AI Voice Agent auto-screens, real-time translation eliminates communication barriers. Compliance archiving meets regulatory requirements.
Get started in minutes
Create AI Receptionist
Configure greeting, select voice, set transfer rules. Done in 3 minutes.
Embed Widget
Copy one line of code to website, AI reception, callback, IM Widget all online instantly.
Start Reception
Customer calls/messages auto-accessed. AI handles real-time translation, reception, transfer — all in one place.
Analyze & Follow-up
Real-time conversation analysis extracts tags, intent level, follow-up items, creates to-do list pushed to corresponding sales.
The same story, every team.
Three hours a day
Sales spend hours answering the same questions. Customers wait too long for callbacks and lose patience.
First AI call
Customer calls, AI receives. After hang-up, call summary and intent tags automatically generated.
From response to follow-up
No more lost leads: Call → AI Reception → Auto Tags → Generate Follow-up Task → Sales Execute.
Identify customers at risk of leaving
AI detects high-intent customer hasn't contacted in 30 days, pushes reminder to sales.
Blind calls become history
Unified customer profiles, auto follow-up plans, omnichannel data connected. Team starts truly converting.
Platform workflow
Inbound → AI Reception → Smart Analysis → Auto Follow-up
Three AI Agents work seamlessly together, automating the entire journey from first touch to conversion
Omnichannel inbound
Web / mini-program / app / phone / IM — one-click access for customers
AI Reception Agent
7×24h voice + text smart reception, real-time translation, auto-response
AI Analysis Agent
Tag extraction · Intent grading · Call summary · Lead scoring
AI Operations Agent
Follow-up tasks · Callback reminders · SOP execution · Customer profiles
Reception · Analysis · Operations — Fully Automated Loop
Not just answering calls — AI Agents take over the full chain from customer touch to lead conversion to follow-up operations
Reception Agent
7×24 AI voice + text reception across website/mini-program/app/phone/global IM, real-time translation 100+ languages, auto-Q&A, multi-turn conversation, transfer to human
Analysis Agent
Automatically analyzes after calls: extracts customer tags, identifies purchase intent, generates call summary, evaluates lead quality, structures into CRM
Operations Agent
Automatically generates follow-up tasks based on analysis: customer callback reminders, intent lead pushing, SOP execution tracking, automated customer lifecycle operations
Who uses 16x
From e-commerce to B2B manufacturing, from gaming to financial services — AI customer operations across industries
E-commerce sellers
Embed AI reception Widget on websites, auto-respond to buyer inquiries, extract demand tags, push high-intent buyers to operations. IM channels integrated with mainstream platforms, barrier-free buyer communication.
B2B manufacturing enterprises
Phone + real-time translation, call overseas buyers in Chinese. AI analyzes technical requirements and purchase intent during calls, automatically creates follow-up tasks, sales focus on closing.
Gaming industry
In-app AI voice reception, 7×24 hours handling player inquiries. Operations Agent automatically recalls lost players, Analysis Agent identifies high-value player tags.
Finance industry
Phone + AI real-time translation of financial terms, call auto-archived for compliance. Analysis Agent evaluates customer risk preference and asset level, Operations Agent automatically follows up high-net-worth customers.
Trusted by enterprises
We used to spend $8,500/month on a Japanese-speaking BPO team. 16x handles the same volume for $29/month. The AI translation is surprisingly natural — our Japanese customers can't tell the difference.
Li Wei
CEO, E-commerce Tech · Platform Seller
Our conversion rate jumped 95% after adding 16x to our product pages. German customers who used to abandon their cart now call us, get their questions answered in German, and complete the purchase.
Sarah K.
Marketing Director, Brand Retail Enterprise
The best part? My team only speaks Chinese. With 16x, we serve customers in 15 countries without hiring a single bilingual employee. Setup took 5 minutes on Shopify.
Zhang Ming
Founder, Consumer Electronics · Omnichannel Seller
Transparent balance system, pay-as-you-go
Starter trial ¥9.9 for 14 days; Professional ¥899/mo, Enterprise ¥1,999/mo; annual billing = 10 months for 12 months
Starter
14-day trial · ¥9.9
Professional
¥899/mo · Annual: pay 10 months, use 12 (¥8,990/yr)
Enterprise
¥1,999/mo · Annual: pay 10 months, use 12 (¥19,990/yr)
Custom
Contact account manager for quote
Annual plan: pay for 10 months, use for 12 · Credits by country/language · Extra credits on demand
FAQ
Common questions about the product, billing, and data security. If you can't find an answer, feel free to contact us.
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Ready to let AI handle your customer reception?
Omnichannel access → AI Reception → Smart Analysis → Auto Follow-up · Enterprise all-in-one AI customer contact management platform